Return and Refund Policy

We stand behind the quality of our handcrafted products and want you to feel confident in your purchase.

We accept returns of eligible, unused products when the return request is submitted within 14 calendar days of confirmed delivery.

Return Eligibility

To qualify for a return:

• The product must be unused, unaltered, and in its original condition.
• All original components and packaging must be included.
• The return request must be submitted within 14 calendar days of confirmed delivery.

To request a return, email support@brothers-trimm.com and include your order number and the reason for the return.

Do not send a product back before receiving return instructions from us. Once your return request is approved, we will provide the return address and shipping instructions.

Non-Returnable Products

We cannot accept returns for:

• Products that show signs of use, alteration, damage, or wear after delivery.
• Custom or personalized products.
• Products clearly identified as final sale.
• Products returned without prior authorization.
• Products for which the return request was submitted after the 14-day return period.

Because of the personal-use nature of certain products, any product that has been used cannot be resold and is not eligible for return or refund.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service and retaining the shipping receipt. We are not responsible for return packages that are lost or damaged while in transit to us.

We do not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, contact support@brothers-trimm.com within 48 hours of delivery. Include:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the packaging and shipping label.

We will review the information and work with you to provide an appropriate replacement, refund, or other resolution.

Refund Processing

After an eligible return is received and inspected:

• Approved refunds will be issued to the original payment method.
• Any original expedited shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.
• Please allow 3–7 business days for us to inspect the return and process the refund.
• Your bank or payment provider may require additional time to post the refund to your account.

We reserve the right to reduce or deny a refund when a returned product does not meet the eligibility requirements described in this policy.

Packages Marked as Delivered

All orders include tracking information.

When carrier tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location and with other members of your household.
2. Check with nearby neighbors or building management.
3. Allow up to one additional business day, because some carriers mark packages as delivered shortly before final delivery.
4. Contact the carrier using the tracking number.
5. Contact us at support@brothers-trimm.com if the package still cannot be located.

We will assist with reviewing the tracking information and, when appropriate, help initiate a carrier inquiry. A carrier delivery scan does not prevent you from contacting us for assistance.