Shipping policy

Shipping Policy

Order Processing

All products are handcrafted. Orders are generally processed and shipped within 1–3 business days, excluding weekends and holidays.

After your order ships, you will receive an email containing tracking information.

Shipping Destinations

We currently ship to eligible addresses within the United States and supported U.S. territories.

Shipping Cost

We provide free Economy shipping on eligible orders within our supported shipping area. The shipping cost will be displayed during checkout before payment is submitted.

Shipping Methods and Delivery Estimates

Orders are shipped through USPS or UPS, depending on the destination and package requirements.

Economy shipping generally takes 3–7 business days after the order ships. When combined with our normal processing time, most orders should arrive approximately 4–10 business days after the order is placed.

Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Expedited shipping is available only when an expedited option and its price are displayed during checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting the order.

To request an address correction, contact support@brothers-trimm.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges may apply when an order is returned to us because the customer provided an incomplete or incorrect address.

Tracking and Delayed Packages

Tracking information will be provided after shipment. Carrier tracking may take up to 24 hours to begin showing movement.

If an order appears delayed, missing, or incorrectly delivered, contact us at support@brothers-trimm.com. We will help review the tracking information and, when appropriate, assist with a carrier inquiry or claim.

A carrier’s “delivered” scan does not automatically prevent us from helping investigate a reported delivery problem.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, contact support@brothers-trimm.com within 48 hours of delivery. Include your order number and clear photographs of the product, packaging, and shipping label so we can review the issue and provide an appropriate resolution.